Customer Success Manager (UK)

Permanent employee, Full-time · UK

The Role: How you'll make an impact at Buddy Healthcare

Location: Manchester area or Glasgow / Edinburgh area (home-based with regular UK travel)

Buddy Healthcare is a Finnish health technology company that develops a Care Coordination Platform for hospitals and patients. We are now expanding in the UK and looking for a Customer Success Manager to join our team. This is a highly customer-facing role where you’ll be responsible for managing customer relationships, leading implementation projects, and ensuring hospitals and care providers get maximum value from our platform.

You will have the opportunity to transform healthcare with our platform, working closely with NHS organisations and stakeholders, while being fully supported by our teams in Finland and the UK.

Role Responsibilities: What you'll do

Take ownership of assigned customer accounts and manage them through delivery and service management to help customers achieve business goals using the product.
Lead project management activities, including implementation and rollouts.
Support customers across key areas: Project Management, Clinical Transformation & Benefits Management, Service Management, Health Informatics & Reporting, Training & Education while being fully supported by our teams in Finland and the UK.
Provide best-in-class service and support.
Work closely with clinical and operational teams to build and configure care pathways and manage platform content.
Maintain regular communication with customers and travel as needed.
Drive customer success through strong relationships and continuous improvement, measured via customer satisfaction (e.g. NPS).
Collaborate with Sales to support success from pre-sales through to live service, aligning customer needs with platform capabilities.
Engage with prospective customers to understand clinical and operational challenges and design best-practice care pathways based on national and international guidance (e.g., NICE, GIRFT, ICHOM).
Support evidence gathering and documentation of outcomes.

Role Requirements: What you need to succeed

Experience working in or with hospitals, ideally within the NHS, with familiarity in digital health delivery, care pathways, customer success, or implementation.
Nursing background or education.
Project management skills.
Strong communication and problem-solving skills, with the ability to build productive relationships and act quickly on customer needs.
Excellent organisational skills, attention to detail and the ability to manage multiple projects and priorities.
Proactive, self-driven, and collaborative, with a passion for customer success.
Comfortable with configuration tools.
Flexibility to travel regularly within the UK and occasionally to Finland.

Why Buddy Healthcare?

What we offer:

A meaningful, customer-facing role where you help hospitals and patients overcome real challenges.
A chance to be part of transforming healthcare with an innovative digital platform.
Independent, flexible working: this role is home-based as we do not currently have a UK office, but you will be fully supported by our teams in Finland and the UK.
A varied and dynamic workload, from customer interactions to project leadership.
An open, empathetic, and supportive working culture where colleagues help one another and share common values of collaboration and trust.
All the equipment and software you need for your work.

Contact & Additional Info

You will mainly work from home, travelling to customers in the UK regularly.

Occasional travel to Finland is required, including at least one week at the start of the role for onboarding and to get to know the company and our working culture.

If this sounds like you and you’d like to become one of the Buddies, send us your CV and a short cover letter (max. one A4) explaining why you should be chosen, and include your salary expectation. This is a full-time role, starting as soon as we find the right candidate.

For more information, please contact:
Peter Hänninen, Chief Operating Officer
peter@buddyhealthcare.com

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About us

At Buddy Healthcare, we're transforming the way hospitals deliver care. Our platform helps healthcare professionals coordinate and manage patient care pathways, making treatment faster, smarter, and more efficient. We use data to continuously improve how care is delivered, ensuring patients get the right treatment at the right time. With a strong focus on innovation and global impact, we're aiming to become the world leader in care pathway orchestration, and we're growing rapidly. If you're passionate about making a real difference in healthcare, Buddy is the place to be!

Our Values

Dedication - We help people:
The individual and their well-being is the most important thing for us. Digitalisation helps us reach our goals, making a real-life impact.
Inclusivity - We are close:
We give everyone a genuine chance to be heard, with time to listen. We take no one for granted and respect each other as equals. Any time someone needs help, we are there for them.
Honesty - We keep our promises:
Doing our job properly is a matter of honour for us. We are ambitious professionals and we know that the best results are achieved through teamwork.

Open Application?

Buddy Healthcare is always on the lookout for talented individuals, particularly in R&D, Sales, and Customer Success. If you are passionate about healthcare technology and want to be part of a growing company driving innovation in patient care, we encourage you to submit an open application. We are especially interested in candidates based in Finland or the UK. Send your CV and a cover letter detailing how you can contribute to careers@buddyhealthcare.com.

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We are looking forward to hearing from you!

Thank you for your interest in Buddy Healthcare.

Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to careers@buddyhealthcare.com.